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Service Department

Step 1 - Let us know about the problem or service request. You may do this by phone, by visiting our store, or click here to submit your service request by e-mail.

Step 2 - Within a few days after we receive your request, we will call you to schedule an appointment for an initial inspection and/or repair.

Step 3 - At this appointment, the repairman will either complete the repair, or determine which parts must be ordered.

If parts must be ordered: The processing and shipping of the parts can take several weeks, depending on the location of the manufacturer. We apologize for any inconvenience that this wait may cause, but our goal is to perform the repairs completely and correctly, which oftentimes does require new parts. We will do everything we can to speed up this process. Once we receive the parts, we will then call to schedule the completion of your repair.

Updates on repair status: We will keep you updated on your repair status. If you have any questions at any time, please contact us at (814) 437-7823.

Repairs are typically done in the home: Most repairs can be completed without removing the item from your home. However, on occasion it is necessary for us to pick up the furniture and transport it to a repair facility. If this should happen, we will do everything possible to minimize the length of time that the furniture is out of your home.

Cost of the repair: The charges for the repair depend on what type of warranty coverage may apply and which store the item was purchased from.

Free Written Warranty: Unless otherwise warranted by the manufacturer, Bear’s offers to the original purchaser only, a free written warranty against defects in material and workmanship on products sold by Bear’s.  This warranty is in effect for one full year to the original purchaser from the original date of delivery on the following:

• All wood frames contained within all upholstered furniture including legs
• Springs and spring mountings contained within all upholstered furniture
• Seams, buttons, sleeper mechanisms, recliner & rocker mechanisms, and upholstery filler materials
• Glued, screwed, nailed, or stapled joints on all wood type furniture, (bedroom, dining room, etc.)
• Fabrics are not warranted against defects or workmanship

In-Home Inspection:  Bear’s offers free in-home inspections and estimates on furniture and mattresses to the original purchaser for two full years from the date of your initial delivery.  If out of warranty, Bear’s will provide an approximate estimate for parts, labor, and other applicable charges such as shipping and handling.  This free in-home inspection is provided to customers within our normal delivery area, which is a 30-mile radius of Bear’s.

Purchased "as is" with no warranty: There will be charges to cover our costs in completing the repair. This includes charges for transporting the item if it can’t be repaired in the home. We do everything possible to keep the charges as low as possible, and if you’d like we will give you an estimate before proceeding